Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unassembled, unworn and unused, with tags, and in its original packaging. 

We do not accept:

- Products damaged by misuse or showing signs of wear, even if they are still under warranty.

- Products that have been used, altered, assembled or installed, unless they are defective.

- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

- Products that have already been assembled, unless the Sorea Living team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

To start a return, you can contact us at info@sorealiving.com.
If your return is accepted, we’ll contact you to arrange a pick up.  

Damages and issues: 
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sorealiving.com